Episode 13: Setting Customer Expectations
Conventional marketing wisdom would suggest that you want to meet or exceed customer expectations if you want to have happy customers. This is fairly common
November 20, 2014
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Some of these articles are available in audio format on Spotify.
Conventional marketing wisdom would suggest that you want to meet or exceed customer expectations if you want to have happy customers. This is fairly common
Boris Bozic is a 25 year veteran of the mortgage business and has seen what it is like to be a feet on the street
Dan Putnam is a true industry leader that has seen a variety of the different sides of the mortgage business. Dan has advanced through a
Very pleased to bring you this interview with Kathy. She does a wonderful job of sharing her passions, practices and philosophies. You will find links
“The difference between a good race and a bad race is how you manage the (inevitable) pain” Chris “Macca” McCormack on triathlon. In 2013 I
Hali Strandlund is the Senior Vice President Residential Mortgages and Broker Relations at Fisgard Capital Corporation. Hali says she was born into the business and
For most of our lives we men have constantly been told to “man up”. To ‘grow a set’ or to suck it up. Often this means
I am very excited to share this interview with you. I first met Drew Dudley after we hired him to come and speak at the
This episode I wanted to introduce you to a friend and inspiration Drew Dudley. Drew gave a Ted talk entitled the lollipop moment. This episode
As I continue to share my podcast with the world I am realizing that I am in fact not the last person on the planet
It happened. I caught myself doing it today, September 2, 2014 . I swore I would never do it and there I was doing exactly
One of the things that I look for on a daily basis when I interact with other businesses is how they run their sales process
I believe that the path to growth is paved with the right balance of challenge and support. Whether we are talking about an organization or
If you have followed me on social media at all you know that I love to share. I love to share my experiences and more
As sales professionals most of us are, or should be familiar with the term “qualify your prospect”. The question though is what does that really