Do you believe in the tooth fairy?
Well, this week my 9 year old decided to test the theory that the tooth fairy is real. Mikaela lost a tooth this week that has been hanging on and hanging on. It finally came…
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It’s not rocket science folks!
The following is an article I wrote back in 2007 and came across as we redefine our business processes. I thought it was worthy of republishing. You are well on your way to becoming a…
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Words to live by
For our conference in Las Vegas this month I prepared a workshop on effective communication. Unfortunately (or fortunately) we ended up with far too much content for our 48 hours together and ended up scrapping…
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Why I drop kicked Mark Messier
Alright so I didn’t exactly drop kick Mark Messier but I did cross paths with him at an event in Las Vegas last week. It was the opening day of our very first corporate national…
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Telus: Customer Service via Twitter?
So late last year my wife convinced me that we needed PVR anywhere. Yes, that is right, PVR Anywhere. Our Shaw system with one PVR just wasn’t cutting it. I mean really, what if we…
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Are you a salesperson?
Do you view yourself as a salesperson? I would suggest you probably should. Let’s start with the definition of sales. The exchange of a good or service for money; the action of selling something. If…
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Relationship Marketing Revisited
Recently, Chris Smith from Inman Next published a blog post entitled “Real Estate is no longer a Relationship Business“. While I agree with the sentiment, I completely disagree with the title and what it implies….
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Christopher’s Passion
My 10 year old was asked by his grade 6 teacher to write a paragraph about something he was passionate about. This is what he wrote: I run on to the field at the start…
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Providing “Value”, Part 3
In my last couple of posts I talked about some of the ways that I have observed people “provide value” in interesting or unique ways. In this post I wanted to share a story of…
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“VALUE” COMES IN MANY SHAPES AND SIZES: PART 2
In my last post Part 1 of this topic I talked about the challenges of providing value via social media or otherwise to attract prospective clients or referral sources. In this post I am going…
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The HOME Program
The following is an article that was written and published in the Canadian Mortgage Professional magazine. You can view the HOME Program website here. The article below focuses on my participation but it is important…
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“Value” comes in many shapes and sizes: Part 1
One of the things you will often hear from the marketing gurus out there is the constant talk about ‘value’. The concept is that you can’t just be spewing product information and pushing your message…
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