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Articles

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Thank You: Amy Holden

Recently I came across a blog titled 365 days of "Thank You"  The author has made a point of writing a blog post daily of thanking someone in his life that has made an impact on him  As I read some of the posts I was... [...]

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It’s not rocket science folks!

The following is an article I wrote back in 2007 and came across as we redefine our business processes  I thought it was worthy of republishing You are well on your way to becoming a “successful” mortgage... [...]

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Words to live by

For our conference in Las Vegas this month I prepared a workshop on effective communication  Unfortunately (or fortunately) we ended up with far too much content for our 48 hours together and ended up scrapping that... [...]

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Why I drop kicked Mark Messier

Alright so I didn't exactly drop kick Mark Messier but I did cross paths with him at an event in Las Vegas last week It was the opening day of our very first corporate national conference We held the event at the... [...]

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Telus: Customer Service via Twitter?

So late last year my wife convinced me that we needed PVR anywhere Yes, that is right, PVR Anywhere Our Shaw system with one PVR just wasn't cutting it I mean really, what if we want to watch a show in the basement or... [...]

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Are you a salesperson?

Do you view yourself as a salesperson I would suggest you probably should Let's start with the definition of sales The exchange of a good or service for money; the action of selling something If you earn a living in... [...]

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Relationship Marketing Revisited

Recently, Chris Smith from Inman Next published a blog post entitled "Real Estate is no longer a Relationship Business"  While I agree with the sentiment, I completely disagree with the title and what it implies First... [...]

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Providing “Value”, Part 3

In my last couple of posts I talked about some of the ways that I have observed people "provide value" in interesting or unique ways In this post I wanted to share a story of one of the ways my team found to 'provide... [...]

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“VALUE” COMES IN MANY SHAPES AND SIZES: PART 2

In my last post Part 1 of this topic I talked about the challenges of providing value via social media or otherwise to attract prospective clients or referral sources In this post I am going to continue with that same... [...]

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“Value” comes in many shapes and sizes: Part 1

One of the things you will often hear from the marketing gurus out there is the constant talk about 'value' The concept is that you can't just be spewing product information and pushing your message out to the masses... [...]

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Some folks get it… and some they don’t

So since I started getting on this social media bandwagon, I've been really paying attention to how companies interact with the public  Especially on Twitter I have run into a few different experiences that I thought I... [...]

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Video: Relationship based selling in a Digital World

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The Power of Social Media

About a month ago I was asked to come do a presentation at a lunch and learn in a fairly casual setting I discussed a few subjects with the organizer and we settled on what I would entitle "Relationship based selling in... [...]

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Lessons from Twitter on Accountability and Transparency

You will hear all kinds of words used to describe how to interact on social media You will hear about authenticity, you will hear about engagement  The two most powerful words when it comes to social media and... [...]

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